Last Updated: July 21, 2026
Due to the perishable nature of our meat and food products, Meat Master LA does not accept returns or exchanges.
A refund may be considered only when a product is defective at the time of delivery or pickup. A defective product may include an item that:
- Arrives spoiled or unsafe to consume;
- Has damaged or compromised packaging;
- Is materially different from the product ordered; or
- Has another verified quality defect that existed when the customer received it.
Reporting a Defective Product
Customers must inspect their orders immediately upon delivery or pickup. Any defect must be reported to Meat Master LA within 24 hours of receiving the order.
Please email [email protected] and include:
- Your full name
- Order number
- Date of delivery or pickup
- A description of the defect
- Clear photographs of the product and packaging
- A photograph of the product’s temperature reading, when the concern relates to temperature or food safety.
Please keep the product and its original packaging until the claim has been reviewed, unless keeping it would create a health or safety risk.
Claim Review and Refunds
Meat Master LA will review the information provided and may request additional documentation.
When a defect is confirmed, Meat Master LA may issue a refund for the affected product to the original payment method. Refunds apply only to the defective item and not automatically to the entire order.
Approved refunds are generally processed within 5–10 business days. The time required for the refund to appear may depend on the customer’s bank or payment provider.
No Exchanges
Exchanges are not available. An approved defective-product claim will be resolved through a refund rather than an exchange.
Products That Are Not Defective
Refunds will not be provided for:
- A change of mind;
- Personal taste or preference;
- Natural differences in meat size, shape, color, marbling, or appearance;
- Incorrect storage, handling, preparation, or cooking after delivery or pickup;
- Failure to promptly collect, receive, refrigerate, or freeze the order;
- Incorrect delivery information supplied by the customer; or
- A product ordered by mistake.
Contact Information
Meat Master LA
10703 Vanowen St.
North Hollywood, CA 91605
Email: [email protected]
Phone: +1 909-999-9906
Website: meatmasterla.com
